The Sense Of Bug Triage - how to raise bugs
Raising a properly created bug ticket with enough information is almost impossible for every case. What server administrators really need to find the issue in appropriate time manner? It's all up to the nature of the bug, but most of times more is better than 1 line from the client: "it doesn't work".
Setting a severity and scope could be problematic for new starters in QA, but that shouldn't be the problem as long as developers will work closes with analytics team. Better understanding of the system needs would also benefit every side: so admins, developers and QA.
"When I began to program professionally, meetings were never something I’d look forward to. Of all the meetings we had, the Bug Triage was the..."