Differences between Outage and Outrage

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Learn about Incident Management and its 2 core questions about users and process resolutions. Who is responsible for certain users not being able to perform certain actions on site?
Read about identifying the root issue of the problem faced by the user. Together with gathering details about the chase to resolve the issue quicker than before.

"Let’s own up – we’ve all been part of teams that have faced failures and/or slow performance in web applications. The Google SRE book[1] highlights..."

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